Registration & Admission
Complete the required admission formalities at the reception or admission counter. Hospital staff can explain the documentation and registration process.
Your Guide to Hospital Admission
Inpatient care may be recommended when a patient's clinical needs require admission and hospital-based monitoring or treatment. The treating clinician assesses the need for admission and discusses the proposed care and arrangements with the patient or their authorised representative, as appropriate.
01
GETTING STARTED
Admission Process
Clinical Assessment
Admission decisions are based on clinical assessment and the advice of the responsible medical professional. For urgent concerns, seek immediate medical assistance.
Room & Cost Information
Before admission, ask reception about available accommodation, applicable room charges, estimated treatment costs, investigations and other likely expenses.
Before admission: Request an explanation of the proposed admission, estimated expenses, payment arrangements and any applicable hospital policies. Estimates may change according to clinical requirements and services used.
02
ACCOMMODATION
Inpatient Room Categories
The following room categories are listed by the hospital. Please confirm current availability, eligibility and applicable charges with the admission team.
Private Room
Air-conditioned accommodation, subject to availability.
Twin-Sharing Room
Shared accommodation for two patients, subject to availability.
Semi-Private Room
Shared accommodation, subject to availability.
General Ward
Ward accommodation, subject to availability.
Critical Care Unit
Critical care accommodation when clinically indicated and available.
Air-conditioning and other room amenities should be confirmed with the hospital before admission.
03
BILLING INFORMATION
Payments & Interim Bills
Hospital Payments
- Ask about the required admission advance and deposit.
- Request an explanation of estimated charges before admission.
- Obtain interim bills and ask when further deposits are due.
- Request a final itemised bill and settlement details at discharge.
- Make payments only through the hospital's authorised payment counter or official payment channels.
Understanding Your Bill
Hospital bills may include room charges, consultations, investigations, medicines, consumables and other services used during admission.
Ask the billing team for clarification if a charge or entry is unclear. Where available, request periodic billing updates during the hospital stay.
Confirm accepted payment methods with reception before making a payment.
Payment safety: Make payments only through officially authorised hospital channels and retain receipts for all transactions. Do not hand money to unauthorised individuals.
04
PATIENT SUPPORT
The Hospital Care Team
Inpatient care may involve different healthcare and support professionals according to the patient's needs, the treatment plan and service availability.
Consultants and treating doctors
Resident Medical Officers
Nursing professionals
Paramedical personnel
Administrative and billing staff
Housekeeping personnel
05
DURING YOUR STAY
Important Information for Patients
Medicines & Consumables
Medicines and clinical consumables should be used according to the treating clinician's orders. Ask staff how prescribed medicines are supplied, administered and billed.
Review medication or consumable billing details and request clarification when needed. Inform the clinical team about medicines already being taken and known allergies.
Money & Personal Valuables
Avoid bringing unnecessary cash, jewellery or other valuables. Keep personal belongings secure and ask the hospital about any available safekeeping arrangements.
06
LEAVING THE HOSPITAL
Discharge Process
Discharge arrangements are coordinated by the treating clinician and the relevant hospital teams. Patients and families should allow time for clinical instructions and billing formalities.
Clinical Discharge Decision
The treating clinician assesses readiness for discharge and provides the necessary instructions.
Billing & Settlement
The billing team prepares the final bill. Review the charges and settle the account through authorised hospital channels.
Discharge Instructions
Before leaving, ask the clinical team to explain prescribed medicines, follow-up arrangements, ongoing care and any warning signs that require medical attention.
Transport Arrangements
If transport assistance is required, inform reception or the care team in advance so available arrangements can be discussed.
Planning ahead: Discharge timing depends on clinical instructions, billing and other required formalities. Ask staff about expected timings and any room-vacating requirements.
07
HOSPITAL INFORMATION
Facilities & Support Services
Pharmacy
The hospital's supplied information describes an in-house pharmacy. Confirm its current operating hours, medicine availability and any equipment-hire arrangements with reception.
Ambulance Services
Contact reception to enquire about ambulance availability, the type of transport required and any applicable charges. Confirm the availability of specialised equipment or medical support before arranging transport.
Drinking Water
The hospital's supplied information mentions an RO-based drinking-water dispensing system. Please confirm current arrangements on arrival.
Cafeteria
The previously supplied cafeteria timings are 9:00 AM to 8:00 PM. Please confirm current operating hours and food-service arrangements with hospital staff.
YOUR FEEDBACK MATTERS
Share Your Experience
Patients and families may share feedback about their hospital experience, communication, facilities and areas for improvement. Ask the hospital team whether a feedback form is available at discharge.
Feedback helps the hospital review patient experiences and identify opportunities to improve its services.
Information on this page is intended to help patients and families understand general inpatient procedures. Admission, treatment, room allocation, charges and support services depend on clinical assessment, current hospital policies and availability. Please confirm the applicable details with hospital staff.