Privacy Policy

World Brain Center Hospital ("WBC Hospital", "we", "us" or "our") respects the privacy and confidentiality of our patients, visitors and website users. We are committed to protecting personal information and handling it responsibly when you interact with our hospital, healthcare professionals, website, appointment services or other healthcare-related services.

We understand that information relating to your health and medical care is particularly sensitive. We therefore take reasonable and appropriate measures to protect personal and medical information against unauthorized access, disclosure, alteration, misuse or loss.

Our Privacy Commitments

WBC Hospital makes reasonable efforts to ensure that personal information is:

• Collected for legitimate purposes: Personal information is collected only when reasonably necessary for providing healthcare services, managing appointments, communicating with patients, maintaining medical records, responding to enquiries and fulfilling applicable legal or administrative requirements.
• Used for the stated purpose: We use personal information for the purposes for which it was collected and for other purposes permitted by applicable law.
• Limited to necessary information: We seek to collect and process only the personal information reasonably required for the relevant healthcare, administrative or operational purpose.
• Handled with confidentiality: Patient and medical information is treated as confidential and is accessed only by authorized personnel or service providers who reasonably require such information to perform their responsibilities.
• Processed with appropriate consent where required: Where consent is required under applicable law, we will seek appropriate consent before collecting or using personal information for the relevant purpose.
• Protected through reasonable safeguards: We implement appropriate technical, administrative and organizational measures designed to protect personal information from unauthorized access, misuse, disclosure, alteration or destruction.
• Shared only when necessary: Personal information is not ordinarily disclosed to third parties except where necessary to provide requested healthcare or related services, support hospital operations, comply with legal obligations, protect patient safety, or where otherwise permitted or required by applicable law.

Protection of Medical Information

Medical information, consultation details, diagnostic information, treatment records and other health-related information are handled with particular care. Access to such information is restricted according to professional responsibilities, operational needs and applicable legal requirements.

Patients are encouraged not to submit highly sensitive medical information through unsecured communication channels unless specifically requested through an appropriate hospital or healthcare process.

Website and Online Services

When you use the WBC Hospital website, contact forms, appointment forms or other online services, we may collect information such as your name, contact details, appointment information and information that you voluntarily provide. Technical information may also be collected to maintain website security, functionality and performance.

Information submitted through online forms is used for the purpose stated at the time of collection, including responding to enquiries, scheduling appointments and providing requested services.

Third-Party Service Providers

WBC Hospital may use trusted third-party service providers for certain operational functions such as website hosting, technology services, communications, appointment management or payment processing. Where personal information is shared with such providers, we take reasonable steps to ensure that it is handled appropriately and only for the relevant service or operational purpose.

Data Retention

Personal and medical information may be retained for as long as reasonably necessary to provide healthcare and related services, maintain appropriate records, comply with legal and regulatory requirements, resolve disputes, and protect the rights and interests of patients and the hospital.

Patient Rights

Subject to applicable law and the nature of the information involved, patients may have rights concerning their personal information, including the right to request access, correction or clarification of certain information. Requests may be subject to applicable legal, medical-record and administrative requirements.

Privacy Enquiries

If you have questions or concerns regarding the handling of your personal information or this Privacy Policy, please contact World Brain Center Hospital through the contact details provided on our website.

Important: This Privacy Policy should be read together with any other notices, consent forms, terms and conditions or policies applicable to the specific healthcare or online service being provided.